Fair billing, clear exits.
This policy covers Qurmmius LLC software, AI-layer plans, product pilots, digital tools, and professional services. It is the owner-approved billing baseline; counsel may review it as the business scales or jurisdictions require.
Subscriptions and QI plans
- You may cancel at any time from the Stripe customer portal or by contacting support. Cancellation stops the next renewal; access normally continues through the paid period.
- A first-time self-serve subscription payment is eligible for a full refund within 14 calendar days when the account has not used a material paid capability. We will refund duplicate charges and charges caused by a verified billing error.
- After the first 14 days, unused whole periods are not automatically refundable. We may issue a prorated credit or refund when a service outage, billing error, or exceptional circumstance justifies it.
- Taxes, payment-processor fees, and required legal adjustments are handled according to applicable law and the transaction record.
Pilots, previews, and research modes
- Paid pilots may be cancelled within 14 days of the initial payment for a full refund if no production data, provider spend, or materially delivered service has been used.
- Research-only, local-preview, and dry-run features do not create a charge by themselves. If a paid pilot cannot be delivered as described, contact support for a full or prorated remedy.
- Tester access, invite codes, and free trials have no cash value and are not refundable.
Enterprise and custom work
Custom invoices, strategic alliances, implementation work, and professional services follow the signed order form, Master Services Agreement, and SLA. If those documents promise service credits, the credit remedy takes precedence over this general policy.
Digital assets and one-time work
Undelivered or materially defective one-time digital work is eligible for a refund or correction. Once a downloadable asset or completed deliverable has been supplied and accepted, it is generally non-refundable except where required by law.
How to request a refund
- Email qurmmie@gmail.com from the billing email address and include the invoice or Stripe receipt number, product, and reason.
- We acknowledge requests within 3 business days and normally decide within 10 business days.
- Approved refunds are sent to the original payment method. Banks and card networks control final posting time.
- If a request is denied, we provide the reason and any available credit or correction path. Nothing here limits non-waivable rights or a cardholder's dispute rights.
Important boundaries
We do not refund charges resulting from abuse, fraud, prohibited use, or a customer's failure to secure their account. We do not promise a particular AI result, racing outcome, grant result, image reconstruction, or business outcome. This policy does not replace a signed enterprise agreement, applicable tax law, or mandatory consumer protections.
QI billing is restricted to authorized signed workspaces and requires clear consent. Stripe price mapping, webhook controls, scoped entitlements, tax treatment, and the customer-portal cancellation path remain subject to operational monitoring and legal review.